Senior Manager, Project Management (Hybrid)

Audit’s Chief of Staff Strategy & Operations team is seeking an experienced Senior Manager to drive large-scale projects, lead key strategic programs, and manage and mature the department’s change management program. This role bridges strategy and execution, and will serve to keep the department aligned and build connectivity across various workstreams, teams, and projects. Key responsibilities include leading change management across the Audit department, standardizing reporting, aligning initiatives to strategic priorities, keeping leadership informed, and proactively managing change tolerance and associate experience. Additionally, this role will serve as the program lead for Audit’s high-visibility AI transformation program, which aims to guide the department in AI integration, application, and risk governance.

We are looking for a candidate who can bring their experience, a disciplined approach to project, program, and change management.

Responsibilities:

Strategy & Execution:
- Lead moderate-to-large, complex projects and programs from strategy through delivery
- Design, manage, and adapt dynamic program and project documentation to mitigate risk and ensure timely outcomes
- Establish structure quickly to navigate complex, fast-paced environments
- Bridge technical tool development, audit methodology, and auditor needs into a unified program structure
- Lead program reviews and prioritization sessions to address capacity constraints and maintain strategic alignment
Communication & Reporting:
- Partner cross-functionally and build strong relationships with stakeholders across all levels to influence and drive commitments
- Communicate clearly and persuasively across written and verbal formats with all levels, including executive leadership
- Manage and optimize program materials, narrative, and related data
- Develop creative communication strategies and partner with Audit’s Communications Lead to keep associates and stakeholders informed on change initiatives
- Develop, analyze, and report program metrics to senior leadership while streamlining reporting processes
AI Fluency & Risk Management:
- Demonstrate fluency in AI technology and relevant industry trends
- Drive AI fluency and automation on COSSO Team to optimize and streamline team’s work
- Be “regulator ready” at all times and apply a risk mindset to all work and documentation

Here’s what we’re looking for in an ideal candidate:

Demonstrates expertise in project and program management, rapidly creating structure within fast-paced, technical settings
Balances high-level strategic guidance with hands-on tactical execution to drive progress forward
Understands multi-stakeholder needs strategically, effectively aligning expectations and bridging key initiatives
Sees connections between work and proactively pulls people together for collaboration
Keeps leadership informed on not only the status of work, but the outcome it is driving to move the organization forward
Communicates clear, proactive updates
Anticipates potential roadblocks, is flexible, and adapts easily to operational shifts
Interacts effectively and efficiently with stakeholders across various organizational tiers and functional teams
Leverages data and analysis in their daily work and to drive recommendations and solutions
Possesses technical AI fluency, engaging thoughtfully with all partners at all levels
Possesses knowledge of general Audit methodology and application
Identifies opportunities to leverage AI on broader team and drives AI solutions
Handles confidential information with care and professionalism

Hybrid: This role is designated as a hybrid position. You are expected to adhere to Capital One’s hybrid policy regarding required on-site presence at your designated office location.

Basic qualifications:

Bachelor’s Degree or Military Experience
At least 7 years of experience in Program or Project Management.
At least 3 years of experience in stakeholder management
At least 1 year of hands-on experience utilizing or enabling Generative AI tools and technologies

Preferred qualifications:

Master’s Degree or MBA
10+ years of Program or Project Management experience
5+ years of experience supporting, partnering or interacting with internal business clients
1+ years of People Management experience
3+ years of risk management and/or audit experience

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (e.g. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, and O-1, or any other forms of work authorization that require immigration support from an employer).”

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Charlotte, NC: $161,500 - $184,300 for Sr Manager, Project Management

McLean, VA: $177,700 - $202,800 for Sr Manager, Project Management

New York, NY: $193,800 - $221,200 for Sr Manager, Project Management

Plano, TX: $161,500 - $184,300 for Sr Manager, Project Management

Richmond, VA: $161,500 - $184,300 for Sr Manager, Project Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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